Alwin Tek Ken Loh

Head of Digital Transformation & Innovation
Malaysia Airlines

Alwin has over 18 years of experience in the area of business intelligence, CRM, Innovation and Digital Marketing. During his career, Alwin has involved in strategic planning for direct marketing, e-commerce, CRM, loyalty and enterprise solutions for big organization from various industry. He was once work in several digital agencies, and banks in Malaysia, later AirAsia, and now Malaysia Airlines. Alwin also speaks at international conferences such as Business Intelligence & Analytics Forum, International Contact Centre Management & CRM Asia.

Check out the incredible speaker line-up to see who will be joining Alwin.

Download The Latest Agenda

DIGITAL TRAVEL INSIGHTS TODAY Wednesday April 26th 2017

Saturday, May 5th, 2018

9:10 AM Opening Keynote: How to connect with the digitally distracted consumer

9:30 AM Keynote Panel: The connected traveller – What are the core tools you need to deliver a seamless multi-channel booking experience?

What do today’s connected travellers expect?
How can you tap onto the lucrative connected travellers segment to increase profits?
How can you provide connected travellers with seamless and consistent cross-device experiences to boost conversions?
What strategic brand partnerships will enhance customer experiences for connected travellers?
Consumer-led revolution – How are connected travellers shaping the travel industry?